Still no WiFi in the dealership

Initially used this dealer as close to work. Have excellent service throughout. Issue with turbo on last car, dealt with effectively and efficiently under warranty. Both sales and service teams at Arden Maidstone are exemplary.

one fault has not been put right.

Had warning light come up on car so had to bring it in at short notice. Jack in service was brilliant I had car looked at repaired and ready on the same day along with a courtesy car.

Sorted my problem immediately

I had always purchased my MINIs with the same salesman and on this occasion it was someone different. My salesman Adam (Arden Maidstone MINI) was great. So down to earth and worked really hard with Zoe(Retail Manager) to find the car exactly for me.

Completely satisfied

Completed promptly, car cleaned and well looked after, no surprise charges, staff polite and helpful.

Extremely helpful and polite staff

Too expensive as usual. Especially labour charges

Excellent customer service

Customer service Courteous staff However no courtesy car available so had to wait 2 hours in showroom

Pleasant, informative personnel and quality attention by the mechanics

Did all I asked. Pleasant and helpful staff. Got to look at the cars and 'toys' too!

easily made my appointment for my m o t, everything went straight down the line as promised, car went in at arranged time, now have new m o t , paid bill nice friendly staff, most impressed.

Information is everything! Came in, nobody on reception. Was asked to sit and someone would come to me. Just sat and waited. Generally the annual service is just that, once a year. It should be a better experience.

great service

Every thing went fine and in the time specified, comfortable place to wait.