I was late but arrived to a friendly welcome and my service was not affected by this. A cup of coffee and biscuit was brought over to me, and there was a lovely quiet and comfortable space for me to read and study.

They are customer focused, friendly and efficient

No issues. Car under service agreement.

Very professional efficient service

Was told the car would be cleaned, it was not. That's is all.

They detected the problem was air in the brake system and dealt with it and assured me it was resolved.

Return phone calls weren't always carried out

Delays , lack of customer service , didn't seem to care , initially our experience was good but once we said yes things went wrong and we were left feeling frustrated and just a forgotten number .

I also needed 2 front tyres and you was unable to match or beat the price I received elsewhere, this is disappointing when the front tyres were the same as the brake pads being replaced.

Great experience from start to end

Because

Based on the latest experience obviously not happy, car failed under their care, told me the car was ready when obviously it wasn't meaning I wasted a trip to come over with my 4 year old daughter. Communication overall could have been much better.

The staff was friendly, gave practical advise and listened to our concerns

Everything was done that was required and the communication etc. was first class

Ellis did everything

Staff were very helpful and friendly, and took time to answer our questions fully.

Professional and knowledgeable. Easy to deal with and very friendly.

As I don't really know what they done can't really comment