OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 83 comments received in the last 90 days.
06 April 2024
Ellis Wood communicated regularly and was very clear in her explanations - excellent
03 April 2024
Polite, helpful, knowledgeable staff
03 April 2024
5 star completely satisfied
02 April 2024
Excellent service will highly recommend to friends and family.
01 April 2024
Jamie was very helpful
01 April 2024
Calm atmosphere, made to feel valued. Paperwork explained very clearly at every step.
01 April 2024
For somebody who has never been to the dealership before the entrance is confusing; the Mini flags are adjacent to the entrance of a different business. Could be dangerous on the busy road.
31 March 2024
Car turned up dirty and with scratches all over it
31 March 2024
I was treated very well from begining to end. It nice to see that Customer Service is alive and well and residing at Mini !!!
16 April 2024
I'm always happy with the service I receive from you
12 April 2024
Really quick and lovely staff.
10 April 2024
Thorough, very helpful staff
08 April 2024
Dropped my car off at 9am and was told it would be ready early afternoon. I had to rely on my mother to take me to the garage and we waited all day.
03 April 2024
Friendly and knowledable staff.
03 April 2024
Service History has not been updated to record brake fluid change undertake (will need to return to have electronic service history updated). Grinding sound on door window mechanism has returned within 2 operations of door.
03 April 2024
Not explained when booking how much it would cost. Organised manual loan car in advance but only auto available when I got there. Receptionist was very good dealing with issues.
01 April 2024
Good service
01 April 2024
Good service
01 April 2024
Pleased with service at Maidstone but would have preferred repair to have been carried out in Tunbridge Wells where I live, quite inconvenient to travel to Maidstone.
08 April 2024
From start to finish it was perfect