OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 97 comments received in the last 90 days.
04 October 2023
very helpful, constant updates.
30 September 2023
A pleasant and high quality showroom. A warm and attentive reception from staff. Consistency and quality of sales representative.
28 September 2023
Always on hand to answer any queries and went above and beyond.
27 September 2023
Good communication throughout
27 September 2023
Mark kept us informed throughout the order to handover process
26 September 2023
Great from the start with Melody Ostridge, then taken over by Mark Kelly all very good apart from collection where there was great disruption due to the car park being dug up, not the sales fault of course and didn't stop me from enjoying my car .
19 September 2023
Very satisfied Smooth process
14 September 2023
Mark Kelly was fantastic. kept me updated on the whole process
07 September 2023
The handover off my new car with mark Kelly was very professional, he took his time and explained everything to me. We left the showroom saying that was the best service we had received in buying a new car.
09 October 2023
Because I was very happy with outcome
09 October 2023
On time check I prompt service and communication from the service desk
09 October 2023
Online check in unnecessary I feel and was used as a selling opportunity
09 October 2023
Very easy, from booking in to waiting until the work was done. Everything very clearly explained
05 October 2023
Well looked after by the staff though music was a bit loud ! My tyre pressure wasn't checked & I thought this would be part of the service ? Warning light came on the day after the service !
04 October 2023
Went for break pads and they checked everything plus repaired my hooter which has not worked properly for a long time
04 October 2023
Nice place and staffs.
03 October 2023
I was not warned prior to the service about the bonnet gas struts expiry date being checked as part of the service. I had no idea about this feature and have owned a mini for the last eight years. I should have been advised beforehand.
02 October 2023
The MOT and service its self were fine. The recommended work was highlighted before I left but no costs or the offer of booking the vehicle in for work. When I looked I could see the work was extremely over priced so I went elsewhere.
01 October 2023
very efficient
09 October 2023
Expert sales and after sales